>> FREQUENTLY ASKED QUESTIONS
| What is an FTP? FTP stands for File Transfer Protocol. Simply put, an FTP allows
you to send and receive large files via the Internet in a quick, secure fashion. Are there bandwidth restrictions? There are absolutely no bandwidth restraints. You can upload and download files as fast as your Internet service allows. |
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Are my costs based on FTP traffic?
No. Our packages are based on a pure per month basis. There are no limitations to the number
of individuals that can be using your FTP site at the same time. What happens if I go over my storage space? We do not limit your storage space. We’ll always give you the opportunity to either clean up your files if you are over your storage limit, or if you decide to keep the files online, you can simply upgrade your account to meet your new storage requirements. How safe are my FTP files? Site name is 100% HIPAA compliant and we also allow 128 bit SSL connections. Can different users see each other’s files? You have the option to lock individual user names and passwords into specific directories preventing clients from seeing and accessing each other’s files on your FTP site. With each account you can set up multiple user names and passwords that can be mapped to a single folder or have access to the whole FTP site. I’m new to FTP sites. How difficult is it to set up my FTP accounts? We make using an FTP site easy. With our simplified control panel, you can quickly and easily setup users and passwords, send out pre-populated instructions on a per-user basis, and perform many functions with the click of a button. Additionally, once your account is setup, you will receive easy to follow set-up instructions that will help you get your account up and running in a matter of minutes. Can I use an alias for my FTP site? Yes. You can use your company’s existing domain name. For example, if your domain is www.mysite.com, you could choose the alias of files.mysite.com on our FTP server, providing your customers with an invisible transition between your Web site and FTP services. How long will it take to setup my account? Once you complete the online registration form, your account can be setup and ready to use within 5 minutes. Can't find the answer to your question? If you have a question about our services, please contact our Sales Department. If you need help with your FTP site and can’t find the answer to your question here, you can submit a trouble ticket via e-mail to our Technical Support Department. Please be sure to include the following information in your e-mail.
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